All contracted maintenance clients will be provided with an out of hours emergency number giving full support 24 hours a day, 365 days a year. Contracted clients will also benefit from our special services ensuring that critical equipment will be attended to within agreed response times. We have a team of mobile service engineers working throughout Sussex and we are committed to providing attendance on all priority calls received to our service department on the same day.
NON contracted clients
If you need an emergency refrigeration engineer and you don’t hold a maintenance contract with us, we would still endeavour to get to you on the same day. Any diagnosis work would be undertaken at the quoted hourly rates. A quotation would then be provided for equipment which requires replacement parts to be supplied and fitted. Then, upon receipt of a purchase order we would carry out the repairs as required, ensuring you complete control of your financial budgets.
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